Shipping policy

At PeakPleasure, we are committed to providing a safe, discreet, and reliable delivery experience for all our customers across India.

1. Discreet Packaging

Your privacy is our priority.

All orders are shipped in:

  • plain, unbranded packaging,
  • without any product details mentioned on the outer box,
  • and without any reference to PeakPleasure or intimate wellness products.

Billing descriptors may appear in a neutral format for privacy and security purposes.

2. Shipping Locations

We currently ship across most locations in India.

If your location is not serviceable by our courier partners, we will notify you and process a refund if payment has already been made.

3. Order Processing Time

Orders are usually processed within:

  • 24–48 business hours after order confirmation.

Orders placed on:

  • Sundays,
  • public holidays,
  • or during high-volume sale periods

may require additional processing time.

4. Estimated Delivery Time

Estimated delivery timelines:

  • Metro cities: 2–5 business days
  • Other cities/towns: 4–8 business days

Delivery times may vary depending on:

  • courier availability,
  • weather conditions,
  • regional restrictions,
  • or unforeseen logistical delays.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.

We may offer:

  • free shipping on selected orders,
  • promotional shipping offers,
  • or limited-time free delivery campaigns.

6. Cash on Delivery (COD)

Cash on Delivery may be available for eligible pin codes and order values.

PeakPleasure reserves the right to:

  • restrict COD availability,
  • request prepaid confirmation,
  • or cancel suspicious COD orders.

7. Order Tracking

Once your order is shipped, you will receive:

  • a shipping confirmation email/message,
  • and a tracking link to monitor your shipment status.

Please allow some time for tracking updates to reflect after dispatch.

8. Failed Delivery Attempts

If delivery fails due to:

  • incorrect address,
  • unavailable recipient,
  • refused delivery,
  • or unreachable contact number,

the package may be returned to us by the courier partner.

Additional shipping charges may apply for re-dispatch requests.

9. Damaged or Missing Orders

If your order arrives damaged, incomplete, or incorrect:

  • contact us within 48 hours of delivery.

Customers must provide:

  • order details,
  • photos of the package/product,
  • and a clear unboxing video recorded while opening the parcel.

Claims without a proper unboxing video may not be eligible for replacement or refund.

10. Delayed Shipments

While we strive to ensure timely deliveries, PeakPleasure is not liable for delays caused by:

  • courier partners,
  • natural disasters,
  • government restrictions,
  • strikes,
  • or other circumstances beyond our control.

11. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

PeakPleasure is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

12. Contact Us

For shipping-related queries or assistance, please contact us:

Email: support@peakpleasure.in
Website: PeakPleasure.in

Thank you for choosing PeakPleasure. We’re committed to delivering your orders safely, discreetly, and efficiently.

PeakPleasure is operated by AK Enterprise.